Your cart
There are no more items in your cart
Preamble
We are pleased to welcome you to our website www.saponeetsens.com.
We make every effort to ensure that the information published on this site is accurate and up-to-date. We reserve the right to correct the content of this site at any time without notice. However, we cannot guarantee the accuracy, precision or completeness of the information made available on this Site.
Consequently, we decline all responsibility :
- any damage resulting from fraudulent intrusion by a third party leading to modification of the information made available on the Site.
- and more generally for any damage, direct or indirect, whatever the cause, origin, nature or consequences, caused as a result of access by any person to the Site, or the impossibility of accessing it, use of the Site and/or credit given to any information originating directly or indirectly from the latter
Any order taken for a product presented in the Sapone & Sens online store is subject to the buyer's consultation and unreserved acceptance of the present terms and conditions of sale.
These general terms and conditions of sale apply to all sales concluded on the www.saponeetsens.com website, subject to the specific conditions indicated in the product presentation.
Contact : contact@saponessence.com
Tel : +33 (0)982 544 153
ARTICLE 1 : Purpose of the contract
The present contract is concluded between SAPONESSENCE SAS, registered with the RCS of Aix en Provence 838 400 877, Intracommunity VAT number: FR15838400877, whose registered office is: 67 Cours Mirabeau F-13100 AIX EN PROVENCE, and a customer of the www.saponeetsens.com site owned by SAPONESSENCE.
These terms and conditions apply to all orders placed on the site. In the event of modification of the present terms and conditions of sale, the applicable terms and conditions will be those in force on the day of validation of the order by the purchaser.
ARTICLE 2 : Products
The products offered for sale are described on the basis of information provided by the suppliers.
Product photographs are not contractual.
The customer declares that he/she has read and accepted the general terms and conditions of sale prior to placing his/her order. Validation of your order therefore implies acceptance of the general terms and conditions of sale.
ARTICLE 3 : Price
Prices are expressed in euros, net of all taxes, excluding postage and packing. They include VAT applicable on the day of the order. The prices invoiced are those in force at the time of the order.
In the case of an order delivered to a country other than metropolitan France, the customer is the importer of the products purchased. For all products shipped outside France's overseas territories or the European Union, the invoice is based on the price excluding taxes. The customer is solely responsible for declaring and paying any customs duties or other taxes that may be payable in his country.
ARTICLE 4 : Product availability times
Available products appear on our site, accompanied by the words “available”. In order to best meet our customers' expectations, product availability is regularly updated on our website.
If you have ordered an unavailable product after your order has been validated, you will be informed immediately. We will then cancel your purchase. If the amount has already been debited, you will be reimbursed immediately.
ARTICLE 5 : Shipping costs
Shipping costs are calculated according to total weight and destination. They are displayed before the order is validated.
ARTICLE 6 : Delivery
Delivery is made to the delivery address indicated by the customer when placing an order on our site. Delivery times are given as an indication only. The risks are borne by the purchaser from the moment the products leave our premises.
If delivery is delayed by more than thirty days, the customer may withdraw from the sales contract.
In order to provide you with the best possible service and adapt to your needs, Sapone & Sens offers three delivery methods for mainland France :
- Parcel delivery (DPD network) - €4.95 incl. VAT to one of the shops nearest your home in 2 to 4 working days.
- Predict home delivery by appointment - €9.12 incl. VAT per order in mainland France: receive your parcel at home within 48/72 hours from Monday to Friday for orders placed before 12 noon. For orders over €45, delivery is free in mainland France.
- Workplace delivery - €6.48 incl. VAT in mainland France for those wishing to receive their parcel at their workplace. For orders over €45, delivery is free in mainland France.
Orders received from Monday to Friday (before 12 noon) are prepared the same day or the next working day.
Orders received on Saturday and/or Sunday are prepared on the following Monday or Tuesday.
Working days: Monday to Friday
Working days: Monday to Saturday, except public holidays.
ARTICLE 7 : Terms of payment
You can pay for your purchases on the Site by credit card, PayPal or bank transfer.
Payment by credit card is made online when the order is placed, and is entirely secure.
Payment by PayPal is made online when the order is placed. It is secured by PayPal and allows you to make your purchases in complete safety.
Once you have placed your order, we will reserve your product for you within 4 working days. If we do not receive your bank transfer within this period, we will be obliged to cancel your order. We require full payment of the order.
ARTICLE 8 : Ordering
To place an order, the customer must be clearly identified. If you already have a customer account on our site, simply log in. If you do not have a customer account on our site, you will need to create one.
Confirmation of an order implies acceptance of these terms and conditions of sale and acknowledgement of full knowledge thereof.
Validated orders are binding on the customer as soon as an e-mail acknowledging receipt of the order is sent.
You will receive an e-mail confirming your order at the e-mail address you provided when creating your customer account.
Check the details and total amount of your order. Correct any errors before acceptance.
The transfer of ownership of the product will only take place upon full payment of your order.
ARTICLE 9 : Withdrawal
In accordance with Articles L. 121-16 et seq. of the French Consumer Code, customers have a cooling-off period of seven working days from delivery of their order.
Simply return your product to us in its original packaging, in perfect condition, within 15 calendar days of receipt.
Shipping and return costs are at the customer's expense.
The right of withdrawal does not apply to products made to your specific specifications or to personalized products. Also excluded from the right of withdrawal are products which are perishable by nature, which cannot be returned (such as downloads) or which may deteriorate.
Return the product within the above-mentioned period. Within the same period, inform us of the exercise of your right of withdrawal by post to the following address: SAPONESSENCE - 655 rue Pierre Simon Laplace - 13290 AIX EN PROVENCE - FRANCE or by e-mail to contact@saponeetsens.com.
Return the goods to the following address, at your own expense:
SAPONESSENCE - 655 rue Pierre Simon Laplace - 13290 AIX EN PROVENCE - FRANCE
In order for our returned product to be marketable again, you undertake to return it to us in its original packaging and in perfect condition. The packaging may be opened and the item used as long as it is still marketable.
ARTICLE 10 : Warranty and right to return product (hidden defect or fault)
The customer benefits from the legal guarantee of conformity of the goods to the contract (Art. L-211-4 of the French Consumer Code) and the legal guarantee of hidden defects (Art. L1641 of the French Civil Code). These warranties begin to run upon delivery of the goods ordered.
This warranty is limited to normal use of the product.
If the lack of conformity is proven, the customer may obtain a replacement or refund of the products within 30 days, in which case the return and shipping costs will be at our expense.
ARTICLE 11 : Terms and conditions of repayment
Products will be reimbursed in full. Refunds will be made by bank transfer/PayPal/check as soon as possible and no later than 30 days from the date on which the right of withdrawal is exercised.
ARTICLE 12 : Consumer complaints
All consumer complaints should be sent by post to the address opposite. SAPONE & SENS, 67 Cours Mirabeau, 13100 AIX-EN-PROVENCE or by e-mail to contact@saponeetsens.com
ARTICLE 13 : Personal data
Certain information about the customer will be transmitted to the seller (i.e. surname, first name, address, zip code and telephone number) in order to process and deliver the products ordered.
The site's commercial offers will be sent to the customer by SMS / e-mail if no objection has been made. The customer may at any time object to commercial offers free of charge by logging on to his personal space or by post to 67 Cours Mirabeau 13100 AIX-EN-PROVENCE.
The site ensures that the customer's personal information is collected and processed with due respect for privacy, in accordance with the French Data Protection Act no. 78-17 of January 6, 1978.
In accordance with articles 39 and 40 of the law dated January 6, 1978, the customer has the right to access, rectify, delete and oppose his personal data. The customer may exercise this right by :
- his personal space
- a contact form
- by mail to contact@saponeetsens.com
- by post to SAPONESSENCE - 655 rue Pierre Simon Laplace - 13290 AIX EN PROVENCE
ARTICLE 14 : Responsibility
In accordance with article 1147 of the French Civil Code, we are automatically contractually liable to you in the event of non-performance or improper performance of the contract.
However, we cannot be held contractually liable in the following situations :
- force majeure ;
- foreign event for which we are not responsible ;
- The photographs / illustrations / images on our site are not contractually binding. They do not engage our responsibility.
Under no circumstances can the company be held responsible for use that causes fire, poisoning or burns.
ARTICLE 15 : Jurisdiction and applicable law
In the event of a dispute between the consumer customer and our company, the applicable law is French law.
Any dispute that is not settled by mutual agreement shall be subject to the exclusive jurisdiction of the courts of Aix-en-Provence.
ARTICLE 16 : Intellectual property
All comments, images and illustrations on our site are exclusively reserved to us under intellectual property and copyright law. Any use is prohibited except for private use.
Without prior authorization, any reproduction of our site, whether partial or total, is strictly forbidden.