This privacy policy applies to the site: Sapone & Sens.

The purpose of this privacy policy is to expose users of the site:

  • The way in which their personal data are collected and processed. All data capable of identifying a user must be considered as personal data. These include the first and last name, age, postal address, email address, location of the user or his IP address;
  • What are the rights of users regarding this data;
  • Who is responsible for the processing of personal data collected and processed;
  • To whom this data is transmitted;
  • Possibly, the site's policy regarding "cookies" files.

This privacy policy supplements the legal notices and the General Conditions of Use that users can consult at the following address:


In accordance with the provisions of Article 5 of European Regulation 2016/679, the collection and processing of site user data respects the following principles:

  • Lawfulness, loyalty and transparency: data can only be collected and processed with the consent of the user who owns the data. Whenever personal data is collected, the user will be informed that their data is collected, and for what reasons their data is collected;
  • Limited purposes: the collection and processing of data is carried out to meet one or more objectives determined in these general conditions of use;
  • Minimization of data collection and processing: only the data necessary for the proper execution of the objectives pursued by the site are collected;
  • Conservation of data reduced in time: the data is kept for a limited period of time, of which the user is informed. When this information cannot be communicated, the user is informed of the criteria used to determine the retention period;
  • Integrity and confidentiality of data collected and processed: the data controller undertakes to guarantee the integrity and confidentiality of the data collected.

In order to be lawful, and in accordance with the requirements of Article 6 of European Regulation 2016/679, the collection and processing of personal data may only take place if they comply with at least one of the conditions below. after listed:

  • The user has expressly consented to the processing;
  • Processing is necessary for the proper performance of a contract;
  • The processing meets a legal obligation;
  • The processing is explained by a necessity linked to the protection of the vital interests of the data subject or of another natural person;
  • The processing may be explained by a need linked to the performance of a task of public interest or which falls within the exercise of public authority;
  • The processing and collection of personal data is necessary for the purposes of the legitimate and private interests pursued by the controller or by a third party.



The personal data collected on the Sapone & Sens site are as follows:

  • name
  • First name
  • Postal delivery address as well as, if applicable, any additional information relating to the delivery
  • Billing address
  • email address
  • Date of Birth
  • Phone number
  • IP addresses when browsing the Website
  • Information relating to transactions and monitoring of the commercial relationship (details of products purchased, quantities, amount, terms of payment, any discounts granted)

This data is collected when the user performs one of the following operations on the site:

  • When the user purchases a product on the site
  • When the user registers for our Newsletter

In addition, when paying on the site, proof of the transaction including the order form and invoice will be kept in the site editor's computer systems.

The data controller will keep all the data collected in his site's computer systems and under reasonable security conditions for a period of:

  • Commercial data: 3 years
  • Visit analysis cookies: 13 months
  • Accounting data: 10 years.

The collection and processing of data serve the following purposes:

  • Processing your orders, shipping your packages;
  • Managing your customer account
  • Managing customer satisfaction and collecting your opinions

The collection of your Data also makes it possible to:

  • Offer you products according to your tastes, need to ensure certain operations relating to commercial prospecting through various channels: e-mail, social networks;
  • Register for our newsletter and be regularly informed of our offers;
  • Develop trade statistics.

The data processing carried out is based on the following legal bases:

  • The user has expressly consented to the processing;
  • The processing meets the legal obligation.


The data may be transmitted to the third party (s) listed below: The Data collected is intended solely for use by Sapone & Sens.

Sapone & Sens may however call on commercial and technical subcontractors such as:

  • Those who assist us and help us manage loyalty programs, customer relationship management (CRM);
  • Our marketing agencies to carry out our advertising, marketing and sales campaigns,
  • Those who assist us and help us provide IT services, for the maintenance of our database and related software and applications.

These services may sometimes have access to your data to perform the requested tasks, to which the Data could be transmitted in a temporary and secure manner.


The Sapone & Sens site is hosted by: Harko, whose head office is located at the following address:

81 rue de France, 06000 Nice

The data collected and processed by the site are hosted and processed exclusively in France.



The person responsible for processing personal data is SAPONESSENCE.

He can be contacted mail:

The data controller is responsible for determining the purposes and means used for the processing of personal data.


The data controller undertakes to protect the personal data collected, not to transmit them to third parties without the user having been informed and to respect the purposes for which these data were collected.

The site has an SSL certificate to guarantee that the information and the transfer of data passing through the site are secure.

An SSL certificate ("Secure Socket Layer" Certificate) is intended to secure the data exchanged between the user and the site.

In addition, the data controller undertakes to notify the user in the event of rectification or deletion of the data, unless this entails disproportionate formalities, costs and procedures for him.

In the event that the integrity, confidentiality or security of the user's personal data is compromised, the data controller undertakes to inform the user by any means.


In accordance with the regulations concerning the processing of personal data, the user has the rights listed below.

In order for the data controller to grant his request, the user is required to provide him with: his first and last name as well as his e-mail address, and if relevant, his account or personal space number or subscriber.

The data controller is required to respond to the user within a maximum of 30 (thirty) days.


To. Right of access, rectification and right to erasure

The user can read, update, modify or request the deletion of data concerning him, by respecting the procedure set out below:

In accordance with the European Data Protection Regulation you have a right of access, opposition to processing, modification (rectification, update), deletion, withdrawal of consent, a right to limitation and the portability of your Personal Data and can define post-mortem guidelines. If necessary, a copy of your identity card may be requested. You can also lodge any complaint with a supervisory authority such as the Commission Nationale Informatique et Libertés

Sapone & Sens respects the rules applicable according to each prospecting channel in French law and under the GDPR.

In all cases, Sapone & Sens gives you the possibility to oppose it either by an unsubscribe link on the page, or through your account.

Certain Data not provided or any opposition to their collection may make certain services offered on the Website inaccessible, for example: an order for products and / or participation in a promotional operation.

You can send an email to the person in charge of processing personal data, specifying the subject of your request at the contact address.

You also have the option at any time to unsubscribe from the newsletter by clicking on the unsubscribe link provided for this purpose.

If he has one, the user has the right to request the deletion of his personal space by following the following procedure:

The user must send an email to the person in charge of processing personal data, specifying the subject of his request to the contact address. Account deletion will be done within 10 business days, followed by confirmation.

b. Right to data portability

The user has the right to request the portability of his personal data, held by the site, to another site, by complying with the following procedure:

The user must make a request for the portability of his personal data to the data controller by e-mail.

vs. Right to limit and oppose data processing

The user has the right to request the limitation or to oppose the processing of his data by the site, without the site being able to refuse, except to demonstrate the existence of legitimate and compelling reasons, which may prevail over the interests and the rights and freedoms of the user.

In order to request the limitation of the processing of their data or to object to the processing of their data, the user must follow the following procedure:

The user must make a request to limit the processing of his personal data by e-mail to the data controller.

d. Right not to be the subject of a decision based exclusively on an automated process

In accordance with the provisions of Regulation 2016/679, the user has the right not to be the subject of a decision based exclusively on an automated process if the decision produces legal effects concerning him, or significantly affects him. similar way.

e. Right to determine the fate of data after death

The user is reminded that he can organize what should be the fate of his data collected and processed if he dies, in accordance with Law No. 2016-1321 of October 7, 2016.

f. Right to seize the competent supervisory authority

In the event that the data controller decides not to respond to the user's request, and the user wishes to challenge this decision, or, if he believes that one of the rights listed above, he is entitled to seize the CNIL (National Commission for Computing and Liberties or any competent judge.


The site may use "cookies" techniques.

A "cookie" is a small file (less than 4 kb), stored by the site on the user's hard drive, containing information relating to the user's browsing habits. These files allow it to process statistics and traffic information, facilitate navigation and improve the service for the convenience of the user.

For the use of "cookie" files involving the saving and analysis of personal data, the user's consent is necessarily requested.

This user consent is considered valid for a maximum period of 6 (six) months. At the end of this period, the site will again request the user's authorization to save "cookie" files on their hard drive.

To. User opposition to the use of "cookie" files by the site

Cookies that are not essential for the operation of the site are only placed on the user's terminal after obtaining their consent. The user can withdraw his consent at any time, as follows:

  • Click on the cookie settings and uncheck the desired cookies.

More generally, it is brought to the attention of the user that he can oppose the recording of these "cookie" files by configuring his browser software.

For information, the user can find at the following addresses the steps to follow in order to configure his browser software to oppose the recording of "cookie" files:




Internet Explorer:


In the event that the user decides to deactivate the "cookies" files, he will be able to continue browsing the site. However, any dysfunction of the site caused by this manipulation could not be considered as being due to the editor of the site.

b. Description of the "cookies" files used by the site

The site editor draws the user's attention to the fact that the following cookies are used when browsing:

  • Functional cookies: improved navigation on the site;
  • Google Analytics: audience analysis and statistics

The user's attention is drawn to the fact that these sites have their own privacy policies and general conditions of use that may differ from the site. The site editor invites users to consult the confidentiality policies and general conditions of use of these sites.


This privacy policy can be consulted at any time at the address indicated below:

The site editor reserves the right to modify it in order to guarantee its conformity with the law in force.

Consequently, the user is invited to come and consult this privacy policy regularly in order to stay informed of the latest changes that will be made to it.

However, in the event of a substantial modification of this policy, the user will be informed as follows:

By email from the data controller.

The user is informed that the last update of this privacy policy took place on: 06/23/2021.


By browsing the site, the user certifies having read and understood this privacy policy and accepts its conditions, more particularly with regard to the collection and processing of their personal data, as well as the use of files. "Cookies".

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