SITE PRIVACY POLICY: Sapone & Sens

ARTICLE 1: PREAMBLE

This privacy policy applies to the site: Sapone & Sens.

The purpose of this privacy policy is to explain to users of the site :

  • The way in which their personal data is collected and processed. Personal data is any data that is likely to identify a user. This includes, in particular, first and last names, age, postal address, e-mail address, user location and IP address;
  • What rights do users have regarding this data?
  • Who is responsible for processing the personal data collected and processed?
  • To whom this data is transmitted;
  • If applicable, the site's policy on cookies.

This privacy policy supplements the legal notice and the General Terms and Conditions of Use, which users can consult at the following address: https://saponeetsens.com/

ARTICLE 2: GENERAL PRINCIPLES OF DATA COLLECTION AND PROCESSING

In accordance with the provisions of Article 5 of European Regulation 2016/679, the collection and processing of data from users of the site complies with the following principles:

  • Lawfulness, fairness and transparency: data may only be collected and processed with the consent of the user who owns the data. Whenever personal data is collected, the user will be informed that his or her data is being collected and for what purpose;
  • Limited purposes: the collection and processing of data is carried out to meet one or more of the purposes set out in these general conditions of use;
  • Minimisation of data collection and processing: only the data necessary for the proper execution of the objectives pursued by the site are collected;
  • Conservation of data reduced in time: data is kept for a limited period, of which the user is informed. When this information cannot be communicated, the user is informed of the criteria used to determine the retention period;
  • Integrity and confidentiality of the data collected and processed: the data controller undertakes to guarantee the integrity and confidentiality of the data collected.

In order to be lawful, and in accordance with the requirements of Article 6 of European Regulation 2016/679, personal data may only be collected and processed if at least one of the following conditions is met:

  • The user has expressly consented to the processing;
  • The processing is necessary for the proper performance of a contract;
  • The processing complies with a legal obligation;
  • The processing is necessary in order to protect the vital interests of the data subject or of another natural person;
  • Processing may be necessary for the performance of a task carried out in the public interest or in the exercise of official authority;
  • The processing and collection of personal data is necessary for the purposes of the legitimate and private interests pursued by the data controller or by a third party.

ARTICLE 3: PERSONAL DATA COLLECTED AND PROCESSED WHEN BROWSING THE SITE

A. DATA COLLECTED AND PROCESSED AND METHOD OF COLLECTION

The personal data collected on the Sapone & Sens website is as follows:

  • Last name
  • First name
  • Postal delivery address and, where applicable, any additional information relating to delivery
  • Invoicing address
  • E-mail address
  • Date of birth
  • Telephone number
  • IP addresses when browsing the Website
  • Information relating to transactions and the monitoring of the commercial relationship (details of products purchased, quantities, amounts, payment methods, any discounts granted).

This data is collected when the user carries out one of the following operations on the site:

  • When the user buys a product on the site
  • When the user registers for our Newsletter

In addition, when a payment is made on the site, proof of the transaction, including the order form and the invoice, will be kept in the site editor's computer systems.

The data controller will keep all the data collected in the site's computer systems under reasonable security conditions for a period of :

  • Commercial data: 3 years
  • Cookies used to analyse visits: 13 months
  • Accounting data: 10 years.

Data is collected and processed for the following purposes:

  • Processing your orders and dispatching your parcels;
  • Managing your customer account
  • Managing customer satisfaction and collecting your opinions.

The collection of your Data also allows us to:

  • Offer you products according to your tastes, need to carry out certain operations relating to commercial prospecting via various channels: e-mail, social networks;
  • Subscribe to our newsletter and be regularly informed of our offers;
  • To compile sales statistics.

The data processing carried out is based on the following legal grounds:

  • The user has expressly consented to the processing;
  • The processing meets a legal obligation.

B. TRANSMISSION OF DATA TO THIRD PARTIES

Data may be transmitted to the third party(ies) listed below: The Data collected is intended solely for use by Sapone & Sens.

However, Sapone & Sens may use the services of commercial and technical subcontractors such as :

  • Those who assist us and help us manage loyalty programmes and customer relationship management (CRM);
  • Our marketing agencies to carry out our advertising, marketing and sales campaigns,
  • Those who assist and help us to provide IT services, to maintain our database and related software and applications.

These services may sometimes have access to your Data in order to carry out the tasks requested, to which the Data may be transmitted temporarily and securely.

C. DATA HOSTING

The Sapone & Sens website is hosted by : OVH, whose registered office is located at the following address:

2 rue Kellermann, 59100 Roubaix, France

The data collected and processed by the site is exclusively hosted and processed in France.

ARTICLE 4: DATA CONTROLLER

A. THE DATA CONTROLLER

The person responsible for processing personal data is SAPONESSENCE.

He can be contacted by e-mail: contact@saponeetsens.com

The data controller is responsible for determining the purposes and means of processing personal data.

B. OBLIGATIONS OF THE DATA CONTROLLER

The data controller undertakes to protect the personal data collected, not to pass it on to third parties without the user's knowledge and to comply with the purposes for which the data was collected.

The site has an SSL certificate to guarantee that information and data transfer via the site is secure.

The purpose of an SSL certificate ("Secure Socket Layer" Certificate) is to secure the data exchanged between the user and the site.

In addition, the data controller undertakes to notify the user in the event of rectification or deletion of the data, unless this would entail disproportionate formalities, costs and steps for the user.

In the event that the integrity, confidentiality or security of the user's personal data is compromised, the data controller undertakes to inform the user by any means necessary.

ARTICLE 5: USER RIGHTS

In accordance with the regulations concerning the processing of personal data, the user has the rights listed below.

In order for the data controller to comply with the user's request, the user must provide the following information: first and last name, e-mail address and, if relevant, account number, personal space number or subscriber number.

The data controller is obliged to respond to the user within a maximum of 30 (thirty) days.

A. PRESENTATION OF THE USER'S RIGHTS WITH REGARD TO DATA COLLECTION AND PROCESSING

a. Right of access, rectification and deletion

Users may access, update, modify or request the deletion of data concerning them by following the procedure set out below:

In accordance with the European Data Protection Regulation, you have the right to access, object to the processing of, modify (rectify, update), delete, withdraw consent for, limit and port your Personal Data and may define post-mortem directives. If necessary, you may be asked to provide a copy of your identity card. You may also lodge any complaint with a supervisory authority such as the Commission Nationale Informatique et Libertés www.cnil.fr.

Sapone & Sens complies with the rules applicable to each prospecting channel under French law and the RGPD.

In all cases, Sapone & Sens gives you the opportunity to object either by an unsubscribe link on the page or via your account.

Certain Data not provided or any objection to their collection may make certain services offered on the Website inaccessible, for example: ordering products and/or taking part in a promotional operation.

You may send an e-mail to the person responsible for processing personal data, specifying the subject of your request at the contact address.

You may also unsubscribe from the newsletter at any time by clicking on the unsubscribe link provided.

If they have one, users have the right to request the deletion of their personal space by following the procedure below:

The user must send an e-mail to the person responsible for processing personal data, specifying the purpose of the request at the contact address. The account will be deleted within 10 working days, followed by confirmation.

b. Right to data portability

Users have the right to request the portability of their personal data held by the site to another site, by complying with the following procedure:

The user must make a request for the portability of his/her personal data to the data controller by e-mail.

c. Right to limit and object to data processing

The user has the right to request the limitation or to object to the processing of his/her data by the site, without the site being able to refuse, unless it can demonstrate the existence of legitimate and overriding reasons, which may override the interests and rights and freedoms of the user.

In order to request the limitation of the processing of his/her data or to formulate an objection to the processing of his/her data, the user must follow the following procedure:

The user must make a request to limit the processing of his/her personal data by e-mail to the data controller.

d. Right not to be subject to a decision based exclusively on an automated process

In accordance with the provisions of Regulation 2016/679, the user has the right not to be subject to a decision based exclusively on an automated process if the decision produces legal effects concerning him or her, or significantly affects him or her in a similar way.

e. Right to determine the fate of data after death

Users are reminded that they can organise what should happen to their collected and processed data if they die, in accordance with Law no. 2016-1321 of 7 October 2016.

f. Right to refer the matter to the competent supervisory authority

In the event that the data controller decides not to respond to the user's request, and the user wishes to contest this decision, or, if he/she believes that one of the rights listed above has been infringed, he/she is entitled to refer the matter to the CNIL (Commission Nationale de l'Informatique et des Libertés https://www.cnil.fr) or any competent judge.

ARTICLE 6: USE OF COOKIES

The site may use "cookie" techniques.

A "cookie" is a small file (less than 4 kb), stored by the site on the user's hard disk, containing information relating to the user's browsing habits. These files enable the site to process statistics and traffic information, facilitate browsing and improve the service for the user's comfort.

For the use of "cookie" files involving the storage and analysis of personal data, the user's consent must be obtained.

The user's consent is considered valid for a maximum period of 6 (six) months. At the end of this period, the site will again request the user's authorisation to save "cookie" files on his/her hard disk.

a. Opposition by the user to the use of cookies by the site

Cookies that are not essential to the operation of the site are only placed on the user's terminal after obtaining the user's consent. Users may withdraw their consent at any time as follows:

  • Click on the cookie settings and uncheck the desired cookies.

More generally, users are informed that they may refuse to accept cookies by configuring their browser software.

For information, users can find the steps to follow to configure their browser software to prevent cookies from being stored at the following addresses:

Chrome: https: //support.google.com/accounts/answer/61416?hl=fr

Firefox: https: //support.mozilla.org/fr/kb/enable-and-disable-cookies-website-preferences

Safari: http: //www.apple.com/legal/privacy/fr-ww/

Internet Explorer: https: //support.microsoft.com/fr-fr/help/17442/windows-internet-explorer-deletemanage-cookies

Opera: http: //www.opera.com/help/tutorials/security/cookies/

If the user decides to deactivate the "cookies" files, they will be able to continue browsing the site. However, any malfunction of the site caused by this manipulation cannot be considered to be the fault of the site editor.

b. Description of the "cookie" files used by the site

The site editor draws the user's attention to the fact that the following cookies are used during browsing:

  • Operating cookies: improve navigation on the site ;
  • Google Analytics: audience analysis and statistics.

Users' attention is drawn to the fact that these sites have their own confidentiality policies and general conditions of use that may differ from the site. The site editor invites users to consult the confidentiality policies and general conditions of use of these sites.

ARTICLE 7: CONDITIONS FOR MODIFYING THE CONFIDENTIALITY POLICY

This confidentiality policy may be consulted at any time at the following address: https: //saponeetsens.com/fr/c/13-politique-de-confidentialite

The site publisher reserves the right to modify it in order to ensure its compliance with current legislation.

Consequently, users are invited to consult this privacy policy regularly in order to keep abreast of the latest changes.

However, in the event of a substantial change to this policy, the user will be informed as follows:

By e-mail from the data controller.

The user is hereby informed that this privacy policy was last updated on: 22/04/2024.

ARTICLE 8: ACCEPTANCE BY THE USER OF THE CONFIDENTIALITY POLICY

By browsing the site, the user certifies that he/she has read and understood this privacy policy and accepts its conditions, particularly with regard to the collection and processing of his/her personal data and the use of "cookies".